Privacy Policy (Australia)

Last updated: 07 July 2026

Operator: Jack’s Hydraulic Services (ABN 23 118 446 110).

Location: 6/23 Selhurst Street, Coopers Plains QLD 4108, Australia
Phone: (07) 3344 5944 | Email: sales@jackshydraulics.com.au

1. Purpose and Scope

This Privacy Policy explains how Jack’s Hydraulic Services collects, uses, discloses and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to information collected via our website, email and phone enquiries, events, recruitment, and our sales and service activities across Australia.

2. Information We Collect

Identity and contact: name, job title, employer, postal address, phone and email.
Business and project: site/location details, specifications, purchase order/quote details and service history.
Communications: enquiries, feedback, support requests and call notes.
Website/technical: IP address, device/browser details, pages viewed, referring URLs, cookies and analytics data.
Marketing preferences: subscriptions, event registrations, consent and opt-out records.
Recruitment: CV/resumé, qualifications, right-to-work information and referee details if you apply for a role.

Where practicable, we collect personal information directly from you, including through forms, emails, calls and meetings. We may also collect information from your employer or colleagues, publicly available sources, or trusted service providers where lawful.

3. How We Use Personal Information

Respond to enquiries and provide quotes, products and services.
Manage projects, orders, deliveries, invoicing and warranty/service support.
Operate, secure and improve our website and IT systems, including analytics and debugging.
Send service updates and, with consent or as permitted, marketing communications.
Manage events, training and customer communications.
Recruit, assess applications and onboard personnel.
Comply with legal, regulatory and insurance obligations and manage risks and disputes.

4. Cookies, Analytics and Tracking

We use cookies and similar technologies to enable core website functionality, remember preferences and understand website usage. You can control cookies via your browser settings; blocking some cookies may affect functionality. We may use third-party analytics providers who process de-identified usage data on our behalf. See also Overseas Disclosures.

5. Direct Marketing and Spam

We will only send direct marketing by electronic messaging where permitted by the Spam Act 2003 (Cth), including with your consent or where an existing business relationship and consent exceptions apply. You may unsubscribe at any time using the link in our messages or by contacting us.

6. Disclosing Personal Information

We may disclose personal information to:

trusted suppliers who help us operate, including IT, cloud hosting, analytics, email/marketing platforms, couriers and field service partners;
professional advisers, including lawyers, auditors and insurers;
your employer or nominated contacts in connection with services we provide;
regulators, law enforcement and government agencies where required or authorised by law; and
potential buyers and their advisers in connection with a business transaction, subject to confidentiality.

We require third-party service providers to handle personal information in accordance with the APPs and with appropriate security.

7. Overseas Disclosures

Our cloud and IT service providers may store or process information in data centres located outside Australia. Where we disclose personal information overseas, we will take reasonable steps to ensure recipients protect it in a manner consistent with the APPs.

8. Security

We use reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No method is completely secure; please notify us immediately if you suspect misuse or a breach.

9. Retention and De-identification

We keep personal information only for as long as needed for the purposes described or as required by law, then take reasonable steps to destroy or de-identify it.

10. Access and Correction (APP 12/13)

You may request access to the personal information we hold about you, and request corrections if it is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond within a reasonable time and give reasons if we cannot comply, for example where a legal exemption applies.

11. Children

Our website and services are primarily directed to business customers. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate steps.

12. Complaints

If you have a privacy concern or wish to make a complaint, please contact us using the details below with full particulars. We will acknowledge receipt and aim to resolve your complaint promptly and fairly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

13. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will be posted on the website with the effective date.

14. Contact

Jack’s Hydraulic Services — Privacy Enquiries
6/23 Selhurst Street, Coopers Plains QLD 4108, Australia
Phone: (07) 3344 5944 | Email: sales@jackshydraulics.com.au